Premium Materials & Thoughtful Design
Refund & Return Policy
Last Updated: June 18, 2026
At Ravenmont, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all accessories, manuals, and components, if applicable.
Non-Returnable Items
The following items are not eligible for return:
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Items marked as final sale.
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Gift cards.
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Personalized or custom-made products.
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Products showing signs of use, damage, or alteration caused by the customer.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, we may request:
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Order number
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Photos of the item
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Photos of the packaging
Upon verification, Ravenmont may provide a replacement, store credit, or full refund.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item was defective.
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The item arrived damaged.
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The wrong item was received.
Shipping charges are non-refundable unless otherwise required by law.
Refund Process
Once the returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Order Cancellations
Orders may be canceled before shipment.
Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.
Chargebacks
Customers agree to contact Ravenmont first to resolve any issues before initiating a chargeback with their payment provider.
Fraudulent chargebacks may be disputed with supporting evidence, including order confirmations, tracking information, and delivery records.
Contact Us
For questions regarding returns or refunds, please contact: