Premium Materials & Thoughtful Design
Shipping Policy
Clear information about shipping, delivery and tracking across Canada.
Last updated: August 3, 2026
Thank you for shopping with Ravenmont. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, tracking, customs charges and what to do if there is a problem with your shipment.
Ravenmont is operated by Fabrício Alves do Livramento, based in Bragança Paulista, São Paulo, Brazil.
1. Shipping Destination
Ravenmont currently ships only to supported addresses within Canada.
We do not currently offer shipping to the United States or other countries.
Shipping availability may depend on the destination address, carrier coverage, product restrictions and other operational factors. If we are unable to deliver to the address provided, we may contact you to request an alternative address or cancel and refund the affected order.
2. Free Standard Shipping
Ravenmont currently offers free standard shipping to supported addresses across Canada.
The available shipping method will normally appear at checkout as:
Free Standard Shipping
Free shipping does not include customs duties, import taxes, brokerage fees, carrier handling charges or other charges imposed by government authorities or third parties, unless expressly stated otherwise at checkout.
3. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully authorized.
During holidays, product launches, periods of high order volume or other peak periods, processing may take up to 5 business days.
Business days are Monday through Friday, excluding public holidays.
Processing time is separate from carrier transit time. You will receive a shipping confirmation email when your order has been dispatched, whenever tracking information is available.
4. Estimated Delivery Time
Estimated delivery to Canada is:
10–16 days from the date the order is placed.
Delivery times are estimates only and are not guaranteed.
Delivery may take longer due to:
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Customs inspections or clearance;
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Weather conditions;
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Carrier disruptions;
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Public holidays;
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Incorrect or incomplete addresses;
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Remote delivery locations;
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High shipping volumes;
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Documentation requirements;
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Events outside Ravenmont’s reasonable control.
Ravenmont is not responsible for carrier or customs delays, but we will provide reasonable assistance when a shipment appears to be significantly delayed.
5. Tracking Information
When tracking is available, it will be sent to the email address provided during checkout.
Tracking information may take several business days to update after the shipping confirmation is issued. A lack of immediate tracking movement does not necessarily mean that the package has not been shipped.
Customers are responsible for providing a valid email address and checking their inbox and spam folder for shipping updates.
6. Shipping Origin and Fulfilment
Orders may be processed and fulfilled by Ravenmont’s third-party suppliers, fulfilment partners and shipping carriers.
Products may be shipped from facilities located outside Canada. The shipping origin may vary depending on product availability, destination and fulfilment requirements.
7. Multiple Packages
Orders containing multiple products may be shipped separately.
Items from the same order may:
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Arrive in different packages;
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Have different tracking numbers;
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Be delivered on different dates.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
8. Customs, Duties, Taxes and Carrier Fees
International shipments entering Canada may be reviewed by the Canada Border Services Agency or other authorities.
Unless expressly shown and collected at checkout, the following charges are not included in the product price:
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Import duties;
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GST, HST or PST applied upon importation;
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Customs charges;
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Brokerage fees;
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Carrier handling or administration fees;
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Other government or third-party import charges.
These charges may be collected from the recipient before or at delivery. The customer is responsible for paying any applicable charges imposed by customs authorities, carriers or other third parties.
Ravenmont does not control these charges and cannot guarantee whether a particular shipment will be assessed.
The Canada Border Services Agency states that goods imported into Canada may be subject to GST/HST, duties and carrier or postal handling fees depending on their value, classification and method of importation.
9. Incorrect or Incomplete Addresses
Customers are responsible for reviewing their shipping information before completing an order.
If you notice an error, contact us immediately at:
We will attempt to update the address if the order has not entered processing. However, address changes cannot be guaranteed after an order has been submitted.
Ravenmont is not responsible for delays, failed delivery or loss resulting from an incorrect, incomplete or outdated address provided by the customer.
If a package is returned because of an address issue, additional shipping or reshipping costs may apply.
10. Order Changes and Cancellations
Customers may request an order change or cancellation before the order enters processing.
Once processing or shipment has begun, changes or cancellations may no longer be possible.
To request a cancellation or change, contact:
Submitting a request does not guarantee that the order can be changed or cancelled. If a cancellation is successfully completed, any applicable refund will be issued to the original payment method.
11. Delayed Shipments
If your order has not arrived within the estimated delivery window, please:
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Review the latest tracking information;
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Confirm that the shipping address is correct;
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Check with household members, neighbours, reception desks or building management;
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Contact the carrier, when carrier information is available;
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Contact Ravenmont if further assistance is needed.
Please email contact@ravenmontshop.com with your name, order number and tracking number.
12. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please check:
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Around the delivery location;
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With household members or neighbours;
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With reception, concierge or building management;
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With the shipping carrier.
Contact us if the package still cannot be found.
Ravenmont will provide reasonable assistance with the carrier’s investigation. However, we cannot guarantee a refund or replacement when carrier records confirm successful delivery to the address supplied by the customer.
Nothing in this section limits any rights that cannot legally be excluded under applicable consumer law.
13. Lost Shipments
A package will not automatically be considered lost because tracking has temporarily stopped updating.
When a shipment appears to be lost, Ravenmont may require a carrier investigation before approving a replacement, refund or other resolution.
The outcome will depend on the tracking history, carrier findings, delivery address and circumstances of the shipment.
14. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us as soon as possible at:
Include:
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Your full name;
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Order number;
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Description of the issue;
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Clear photographs or videos of the product;
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Photographs of the packaging and shipping label, when relevant.
Do not discard the product or packaging until Ravenmont has reviewed the claim.
Returns, replacements and refunds are also subject to our Refund & Return Policy and any mandatory rights available under applicable law.
15. Contact Us
For shipping questions or delivery assistance, contact:
RAVENMONT
Operated by Fabrício Alves do Livramento
Bragança Paulista, São Paulo, Brazil
Email: contact@ravenmontshop.com
Website: ravenmontshop.com